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FAQS
Shipping & Order Policy
Q: Can I cancel my order after placing it?
A: Order cancellation is not available for confirmed orders in most cases. We can adjust your item size or shipping address only if your order has not been dispatched. Please share your order number via message to apply for revisions. Thank you for your understanding.
Q: What may lead to delivery delays for my order?
A: External transit factors may slow down parcel delivery occasionally. We cannot take charge of delays caused by third-party logistics progress.
Q: Who takes charge for lost, stolen or damaged parcels?
A: We do not assume liability for lost, stolen or transit-damaged parcels. You may file relevant service claims directly with the logistics provider for further assistance.
Q: Will extra fees be charged for my order?
A: We always keep all incidental fees fair and affordable. Feel free to contact us anytime if you have questions about order-related charges. Thanks for your trust
Refund & Exchange Policy
Q: Do you offer direct order refunds?
A: We offer item exchanges instead of direct refunds. All submitted items must remain brand-new, unused and kept in original condition to qualify for exchange service.
Q: How does the item exchange process work?
A: We support size and style exchanges for eligible items. If you choose an item with a higher price, supplementary payment will be required accordingly. Thank you for your cooperation.
Q: When am I eligible for an item replacement?
A: We provide same-item replacement only for defective or damaged received items. Please contact us to get official return instructions to start your exchange application.
Q: Are return shipping fees refundable?
A: All return shipping fees are non-refundable. If a refund is approved under special circumstances, return shipping cost will be deducted from the final refund amount. Orders used free shipping perks will be charged standard outbound shipping fees upon return.
Q: How long will I receive my exchanged item?
A: The delivery timeline of exchanged items varies based on logistics arrangement. We will arrange shipment promptly once we receive and inspect your returned item. Thanks for your patience.
Q: Can I edit my order information after checkout?
A: Order information including receiver name, shipping address and email can only be edited before order processing. Please confirm all personal details carefully before completing checkout.